Revocation of voucher orders

Cancellations of vouchers are extremely rare. However, should it happen, we will take care of the entire process for you.

**Why is this important?

So that you don't have to worry, we make sure that

• the revocation is processed in a legally compliant manner and on time
• the customer receives a binding confirmation of receipt
• all steps are transparent and hassle-free for you

Our contact details are stored in the official withdrawal form. We act as an authorized representative for the customer and take care of all communication.

This is how a revocation works

1. Receipt of the revocation

The customer uses our provided revocation form. We receive the request directly - you do not have to do anything else.

2. Confirmation and processing

We confirm receipt to the customer and take care of the complete processing.

3. Credit to the customer

The amount will be credited to the customer via the original payment method. If requested, the customer will also receive a refund invoice by e-mail.

4. Notification to you

You will automatically receive an e-mail about the withdrawal. On request, we will also send you all correspondence with the customer.

5. Partial revocation possible

If the customer has purchased several vouchers in one order, he can also revoke only individual vouchers. The remaining part of the order remains unaffected.

If a revocation is received directly by you

Despite all precautions, it can happen that a customer inadvertently sends their revocation directly to you.

In this case, please forward the message directly to us:

• By e-mail to widerruf@thai-massage.de

• Or simply contact us via chat

We will take care of everything else - quickly and reliably.

Updated on: 26/05/2025